Warranty & Returns Policy

Warranty

All products sold by NetraHub are covered by the manufacturer’s warranty only, unless otherwise stated on the product page.

If an extended warranty or protection plan is purchased, warranty service will be provided according to the terms and conditions of the manufacturer or warranty provider. NetraHub does not administer or make warranty decisions.

Warranty coverage, repairs, replacements, and turnaround times are determined solely by the manufacturer or warranty provider.

NetraHub will gladly assist customers in identifying the appropriate manufacturer or warranty provider and provide reasonable support throughout the warranty process.

Return Policy

Return Eligibility

To be eligible for a return, all of the following conditions must be met:

A return request must be submitted within 14 calendar days of the delivery date.
The product must be new, unused, unopened, and in its original factory-sealed packaging.
All original accessories, manuals, labels, and packaging materials must be included.
The product must be in resalable condition.
The product must be eligible for return under our supplier’s return policy.

Important: Before returning any product, you must contact NetraHub to obtain a Return Merchandise Authorization (RMA) and confirm that the item is eligible for return. Returns received without prior authorization may be refused.

Non-Returnable Items

Unless required by applicable law, the following items are generally not eligible for return:

Opened or used products.
Products with damaged or missing original packaging.
Products missing accessories, manuals, or documentation.
Software, software licenses, activation keys, and digital downloads.
Subscription services.
Custom-built or custom-configured products.
Special-order or made-to-order products.
Clearance, end-of-life (EOL), or final sale items.
Products damaged due to misuse, improper installation, accidents, or unauthorized modifications.

Defective or Damaged Products

If your order arrives damaged or defective, please notify NetraHub within 48 hours of delivery. We may request:

Photos of the product and packaging.
A description of the issue.
The product serial number.

Defective products may be inspected by the manufacturer or supplier before a replacement, repair, or credit is approved.

Restocking Fees

A 10% restocking fee applies to change-of-mind returns (for example, ordered by mistake or no longer needed). Items that arrive defective, damaged, or that we shipped in error are refunded in full — no restocking fee, and we cover return shipping. Any applicable fee is shown to you before your refund is processed.

Shipping Charges

Original shipping charges are non-refundable unless the return is the result of:

An incorrect product shipped by NetraHub.
A product damaged during shipment.
A product confirmed to be defective upon arrival.

Unless otherwise agreed, customers are responsible for return shipping costs.

Refunds

Refunds are processed after the returned product has been received, inspected, and approved. Approved refunds will be issued to the original payment method. Processing times may vary depending on your financial institution.

Order Cancellations

Orders may be cancelled before shipment. Orders that have already shipped cannot be cancelled and must follow the Return Policy. Special-order, custom-configured, and software license products cannot be cancelled once processing has begun.

Policy Changes

NetraHub reserves the right to modify this Warranty & Returns Policy at any time without prior notice. The policy in effect at the time of purchase will apply to the order.